REFUND POLICY
Our Return Policy
We understand how important your shopping experience is. That’s why we’ve made our return policy simple, clear, and hassle-free, so you can shop with complete confidence.
Return Requirements:
- If you’re not completely satisfied with your purchase, we offer a 30 day no-hassle return policy. You have 30 days from the date you receive your item to request a return.
- To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need to provide your proof of purchase or receipt.
How to Start a Return:
- Email us at info@shiningrgb.com with your order number and the item details to start the return process.
- We’ll quickly respond with a prepaid return shipping label and detailed instructions on how to return your item.
- Please ensure the item and all accessories are returned. Returns that don’t meet these requirements may not be accepted.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately. We’ll take care of it and make sure you’re fully satisfied with the resolution.
Refunds:
Once we receive and inspect your returned item, we’ll notify you of the refund approval status. If approved, your refund will be processed to your original payment method.
Refunds typically take up to 10 business days to process. Please note that your bank or credit card provider may take additional time to post the refund.
Exchanges:
The quickest way to get the right item is to return your current purchase and then make a separate order for the new item. This ensures a smooth process for both parties.
Our goal is to provide you with a great shopping experience. If you have any questions or need assistance, don’t hesitate to contact us at info@shiningrgb.com. We’re here to help!